Thank you for the positive comments on the new phone compatibility checker. As you may know, we partnered with willmyphonework.net and utilize its extensive catalog of mobile devices. With that said, you’ve highlighted to us that there are devices that are not captured still, and we want to keep track of that here to provide feedback on a regular basis.
Please comment below your phone make and model that wasn’t found on our checker and we’ll be sharing on a monthly basis back to our partners.
Please add Honor 8x (also known as Honor View 10 Lite) version JSN-L21. I cant make calls and text
@alexxey1383 you've misunderstood how the list works: It's not that adding a device to the list makes it compatible; it's that the list will let you know whether or not the device is compatible. Compatibility is based on how the device was built, not on something Public Mobile can change. Your device in particular (https://www.gsmarena.com/honor_8x-9313.php) is only partially compatible with the basic 3G (UMTS/W-CDMA/HSDPA) frequenies required. PM runs on both 850MHz and 1900MHz 3G, while your phone only features the former of those two and not the latter. This means it may work in some areas but not in others. It's a poor choice for use on Public Mobile, Koodo, Telus, Virgin, Lucky, and Bell. You can use it on the Rogers network (Rogers, Fido, or Chatr) but only until the end of this year, when Rogers will shut down their 2G GSM network.
>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
I cannot receive calls and texts. As I understand, this phone is not added to the list of compatible devices? I toped up for 1 usd, as you mentioned, this does not help. I chated with SIMon, checked and updated APN settings. What else I can do?
@alexxey1383 Can you receive calls and texts ? Your SIM may not have provisioned coorectly . You can try adding $1 to your self service/my account . If this doesn't work, contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one. (CLICK on account specific question and human and submit a ticket)
Does the huawei honor 8x work with public mobile? The model number is JSN-L23. I checked the compatibility list on PM and only saw the honor 8:( Thank you kindly:)
It should work. The JSN-L23 is U.S. variant of the Honor 8x. If the the information that I am seeing is correct, it does have both UMTS 850 and 1900MHz capability, as well as a relatively good range of available LTE bands.
Does the huawei honor 8x work with public mobile? The model number is JSN-L23. I checked the compatibility list on PM and only saw the honor 8:( Thank you kindly:)
@RajniaroraYour phone is only marginally supported because it only have 1 radio band that is compatible with Telus/ Bell band 5. It would work but probably badly in crowded surroundings.
Also make sure you have configured your APN correctly. The update setting can be found chatting with SIMon via clicking on the lower right hand corner
@Selenako there are a lot of variants of the Mate 20 Pro (https://www.phonemore.com/models/huawei/mate-20-pro/) so it's hard to say 100% but I believe the variant(s) sold in Canada will be 100% compatible, and any sold for Latin America should be as well. Phones for other regions or global versions *should* be fine for talk, text, and HSPA+ (3G) data, and may or may not provide good LTE coverage.
>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Hello! I have a phone that is apparently not compatible and it is an LGA448 (model name) and it's an LG phone 🙂 I look forward to seeing it on the list!
Hello! I have a phone that is apparently not compatible and it is an LGA448 (model name) and it's an LG phone 🙂 I look forward to seeing it on the list!
