Line is active but eSIM is not on my phone -> impossible to receive text message to allow identif.

[LePere]

Hi,

I created an account but something went wrong when installing the eSIM through the publicmobile app.

Now my account and number is shown active but not installed on the phone.

When trying to login to my account (email and password) I get the security code send to my email. I enter it and am asked to "identify yourself" and it send a text message to my chosen phone number. As the eSIM did not install on the phone I am not receiving the text message with the security code.

How do I proceed to get to allow installing the eSim from where I am now?

[fixin1 · Accepted solution]

@LePere - Do you see it in Settings > Cellular / Mobile Data settings? Please enable it to priority and enable it. If you do not see a Public Mobile eSIM on your device settings please refer to the welcome activation email that should look like this:

Scan the QR code that is in the 2nd picture but ON YOUR WELCOME EMAIL.

If it fails to work, please contact CS_Agent:

Submit a ticket via Chatbot:

⚠️ Public Mobile is Experiencing longer support wait times currently! Do Not Reply back to CS_Agent after submitting your ticket unless you solved it! Click here to bring up the Article!   ⚠️  

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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