Leaving Public for Koodoo, cant find PIN

[geoffmakhoul]

How do I know my account PIN number? Can't seem to port over to Koodo without it. Please help! lol

[Jonavin]

You don't need it. Just use your account number that's listed in My Account.

[srlawren]

@geoffmakhoul you don't need it.  

See here for more details:

https://productioncommunity.publicmobile.ca/t5/Discussions/Need-my-PIN-to-do-a-number-port-to-Koodo/...

[ShawnC13]

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@geoffmakhoulwrote:

How do I know my account PIN number? Can't seem to port over to Koodo without it. Please help! lol

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As others have stated you will need to contact the mods as the others have said. Here are some directions and what they will require to verify your identity.  

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[computergeek541]

I'm almost certain that you won't need it.  But, if you would like to get it, you'll have to contact a moderator about getting it reset and having a new one set for your Public Mobile account.

Most of the time when porting a number, using just the account number is sufficient.

[matbasm · Accepted solution]

@geoffmakhoul, you would have selected it when you signed up.  I don't think it is shown/available for modification from the self service portal.

If you absolutely need it, I think you will need to send a private message to the moderators and ask them for it.

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.