07-06-2024 04:04 PM
Is there any way to increase the last name field length? My last name is hyphenized and I cannot fit the entire name :
Aaaaaaaa-Bbbbb
I can only fit:
AaaaaaaaBbbbb
Is it possible to allow more characters?
Solved! Go to Solution.
07-07-2024 12:38 AM
@Chalupa_Batman wrote:This is something you would have to talk to Public Mobile about.
To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent
I agree that to give Public Mobiel feedback about this, customer support agents are the ones to contact, but I do not believe that a CSA can actually override this as it is a limatiation in the self serve system.
07-06-2024 04:14 PM - edited 07-06-2024 04:15 PM
Hey @doctor80
This is something you would have to talk to Public Mobile about.
To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent
IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.
07-06-2024 04:14 PM
HI @doctor80
PM is a prepaid provider, and the name is not that critical. You can try to shorten your name and try again