03-02-2018 01:44 PM - edited 01-04-2022 03:38 PM
Hi, Im getting an error transferring my Koodo Phone number. I get this error after clicking on "Check Eligibility".
Solved! Go to Solution.
06-18-2018 03:04 PM
@backertas wrote:Post paid. i got my phone from them . i paid off my tab in 6 months and switched to Public . I used to pay 55/Month , now I pay 35/Month and I get exactly same stuffs or even better because Koodo had only 500 mins.
@backertas okay so, why did you earlier say that it works for pre-paid too?
@srlawren wrote:
@backertas wrote:Hello,
First you have to get a new number with public mobile and then you can port your old number to public mobile. once you all set up with your PM go into your account and in there you can see porting option and you can do it easily by providing your Koodo account number and the porting will be done within 2-3 hours .
@backertas two things:
1) that is only true if you have a post-paid Koodo account; if porting from a pre-paid Koodo account, you cannot do it yourself in self-serve account--a moderator must do it for you.
2) This post has been dormant for 2 months. I'm pretty sure they've already figured out how to get ported in, or moved on.
To which you said:
@backertas wrote:it works for pre paid too.
@backertas wrote:
Yes i did this last Monday .I switched from Koodo to PM.
So... yes you did, but you did it from post-paid. I already said post-paid was fine for this procedure, but it does not work for pre-paid.
06-18-2018 03:01 PM
Post paid. i got my phone from them . i paid off my tab in 6 months and switched to Public . I used to pay 55/Month , now I pay 35/Month and I get exactly same stuffs or even better because Koodo had only 500 mins.
06-18-2018 02:59 PM
My koodo was post paid .
06-18-2018 02:40 PM
@backertas another way to ask the above question, what plan were you on at Koodo?
06-18-2018 02:38 PM - edited 06-18-2018 02:38 PM
@backertas wrote:Yes i did this last Monday .I switched from Koodo to PM.
@backertas that's great--just one final clarification: was your Koodo account pre-paid or post-paid?
06-14-2018 12:44 AM
Yes i did this last Monday .I switched from Koodo to PM.
06-12-2018 02:17 PM
@backertas wrote:it works for pre paid too.
You've done this? It definitely did not in the past. The reaosn is that Koodo pre-paid and Public Mobile share a back-end system, so the system would think it was an internal port, which is not allowed (e.g. PM->PM or Koodo pre-paid to Koodo pre-paid). If they have fixed this, it's a recent change--when did you do your port from Koodo pre-paid? In the past, the only way to do this was with the assistance of the @CS_Agent.
06-12-2018 12:36 PM
it works for pre paid too.
06-12-2018 12:01 PM
@backertas wrote:Hello,
First you have to get a new number with public mobile and then you can port your old number to public mobile. once you all set up with your PM go into your account and in there you can see porting option and you can do it easily by providing your Koodo account number and the porting will be done within 2-3 hours .
@backertas two things:
1) that is only true if you have a post-paid Koodo account; if porting from a pre-paid Koodo account, you cannot do it yourself in self-serve account--a moderator must do it for you.
2) This post has been dormant for 2 months. I'm pretty sure they've already figured out how to get ported in, or moved on.
06-12-2018 05:53 AM
Hello,
First you have to get a new number with public mobile and then you can port your old number to public mobile. once you all set up with your PM go into your account and in there you can see porting option and you can do it easily by providing your Koodo account number and the porting will be done within 2-3 hours .
04-22-2018 02:25 PM
@0xbox0 wrote:Hi,
I'm having the same problem and I wasn't using the same email address for both. Can you please tell me what the ultimate solution was? Was a mod able to help you?
thanks.
@0xbox0 if you are coming from a pre-paid Koodo account, the only way to port your number is to contact the moderators via private messaging. Here's what you'll need to know:
How can you get help with your account, activation, or service?
In your message please include:
If you have a Porting request, please also include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information:
04-22-2018 01:10 PM
Hi, yes. Just send them a msg and they will get back to you if they need more information.
04-22-2018 12:55 PM
Hi,
I'm having the same problem and I wasn't using the same email address for both. Can you please tell me what the ultimate solution was? Was a mod able to help you?
thanks.
03-02-2018 11:20 PM
Most people from PM moving to Koodo, you moving to PM from Koodo
03-02-2018 01:55 PM
@wetcoasterwrote:If you have sent a private message to the moderator team they will get back to you as soon as they come to your message - it's first come first serve.
PM and Koodo prepaid share part of their back end infrastructure - a mod will assist you with the port. One thing to do if you haven't yet: Make sure you are not using the same e-mail address for both accounts.
Thank you! I already did change the email address on my koodo account. I will just have to wait then.
03-02-2018 01:53 PM
If you have sent a private message to the moderator team they will get back to you as soon as they come to your message - it's first come first serve.
PM and Koodo prepaid share part of their back end infrastructure - a mod will assist you with the port. One thing to do if you haven't yet: Make sure you are not using the same e-mail address for both accounts.