Just joined PM and my friend referal wouldnt work

[jeff1965]

No matter how many times I tried, when setting up account, it would NOT allow me to add my friend in the referal portion.

Please help! 

[GreatCanadian]

@cappaj makes a good point.  If you are trying to set up the referral AFTER you have already activated an account, then you need moderator help to add the referral number 

GC 

[cappaj]

Are you activating your account as you set it up? Or was it already activated in store? I don't know what the process is for creating your online account after activating in store, but I wonder if your time to input the referrer was in store, and not while setting up your self serve account. 

[will13am]

This is the first time I heard of problems with adding a referral during activation.  The biggest issues are with adding a credit card and porting.  Using an up to date browser, clearing cache, incognito mode should help.  @jeff1965, if your still have a bad referral, I would be more than willing to offer my number.  Just kidding.  

[GreatCanadian]

Are you saying that you cannot type the number in the box? If so, make sure you choose the option to the left that says "Yes, I was referred" or something like that.

GC 

[jeff1965]

it didnt matter if I used safari, Internet explorer, or chrome. It wouldnt allow me to set up the account inputting the refer phone # in 

[GreatCanadian]

Adding to what @popping said, I always use a private or incognito page when setting up accounts.

GC 

[popping]

@jeff1965

1.  What browser are you using?

Chrome brawser works

2.  If you are using Chrome, clear the cache and restart browser and start over again.

Good luck

[GreatCanadian]

Enter your friend's Public Mobile 10 digit number with no spaces or dashes, just the numbers . It should work fine. Have not heard of this not working before. 

GC