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Just activated a PM SIM for LG G4 - phone can make calls, but can't receive them. SMS isn't working

memberd
Great Neighbour / Super Voisin

Just activated a PM SIM for LG G4 - phone can make calls, but can't receive them. SMS isn't working either. I went into the settings and manually entered the appropriate coordinates. 

Data works, but receiving phone calls isn't working. SMS texts aren't working at all.

4 REPLIES 4

will13am
Oracle
Oracle

In porting situations, I always encourage people to continue to use their old service until it stops.  This is the most reliable way to tell when the port is complete.  

LEGO
Deputy Mayor / Adjoint au Maire

@memberd I have had experience similar issue when ported from Fido: I would only received calls from cell phones, if people called from landline they would hear message "The cellular number you have called is not assigned". I do not know what fixed this issue with my phone, but after dancing with drum for four days it started work normally. Now, my referred friend experiencing the same problem!!!

mimmo
Retired Oracle / Oracle Retraité

if it turns out to be a stuck pot yo need to contact the mods.

 

How can you get help with your account, activation, or service?

In your message please include:

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If you have a Porting issue, please also include:

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Additional Useful Information:

  • Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

 

matbasm
Deputy Mayor / Adjoint au Maire

@memberd, did you transfer (port) your phone number from a previous provider?  If so, it could take a while for the port to complete.  I am surprised that outgoing SMS is not working though.  That usually kicks in within minutes.  Did you restart your phone?

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