It's not a surprise about Wind's poor showing in the previous time period. They previously blantently ignored the Wireless Code when it came to reducing the WINDTab in 24 equal amounts. They also went ahead and cancelled service of Pay Your Way customers, without notice and without cause simply for doing a customer to customer balance transfer over a certain amount (which by the way they are the ones who decided to implement that program in the first place).
Wind's customer service is just plain awful, with an even worse network. People have criticized Public's customer service during this promotion (with some of the criticism being deserved), but with Wind, they answer your call to 611 nice and fast but the response to almost anything is "Someone will call you back in 3 to 5 business days". So, being able to call into customer service doesn't mean you'll get good customer service if it just ends up being similar to an answering machine service. I'm sure that during non-promotional periods, Public's service team can usually get stuff done in less than the 3 to 5 business day nonsense that Wind thinks is acceptable. The only thing Wind had/has going for them is price (and amount of features included for those low prices).
