@StuGattz this is my own personal experiences.
I have been here 5+ years. Never had an issue with dropped calls, no internet, texting or any service failures. Never had a need to call and speak to anymore for any reason re service. 🪵
Service is through its parent company Telus.
Only time I messages them was 2x recently when I wanted to switch my current plan to a different plan that was for new customers only. I was turned down both times and quite rudely even after a 'manager' wrote me back.
Contact methods are through tickets and private messages for account related issues. Other than that, you do everything yourself through your online account.
Your common day to day help is this community here for quick questions.
They say it's to keep the costs down, but I don't know about that anymore.
It might be a bit rocky to start, but after that, you should be cruising.
