Joining Public

[Traderboy23]

I never got 2 sim cards when I was supposed to. 

[Traderboy23]

They have resolved my issue 

[Traderboy23]

They said they would get the sim sent out right away 

[softech]

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@Traderboy23 wrote:

I just messaged the CS agent with a picture of the email saying that they sent 2 sim cards and my order number 

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@Traderboy23   That should be a sufficient proof. And from what we know, CS Agent will usually send the missing SIM back without push back.  🙂

[Traderboy23]

I just messaged the CS agent with a picture of the email saying that they sent 2 sim cards and my order number 

[softech · Accepted solution]

@Traderboy23   Was that a SIM order buy 1 get 1 free earlier?  Or was it from the CPO order?

either way, you can contact CS Agent and provide them your order number and have them confirm.

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[cellphoneuser1]

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@Traderboy23 wrote:

I never got 2 sim cards when I was supposed to. 

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Where did you order from?  Contact the seller or if ordered form here, send a private message to CS_Agent if it's been more than a few weeks.