Tuesday
I submitted a ticket days ago and have not noticed any response. Will Public email a response or where can you view response when signed in to my account? How can I contact support and receive help? Thank you!
@leeb
Click on your avatar top right under Messages.
hi @leeb
CS_agent already replied you. Please check your Community inbox using this link and reply there
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Hello @ leeb,
An agent replied to you yesterday and is currently waiting for your response in order to continue assisting you.
Please check your inbox and respond to their message so they can help you further.
if your ticket was submitted days ago, you likely have to message them again for update:
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
Thank you!
No reply from Public, does it usually take so long for them to reply?
It will come at the top of the page where the bell 🔔 is it will be red also your email
