Issues with changing my subscription

[Rebekocka]

CS_Agent

I’m trying to change my subscription to the one I was using before, because right now I have the Canada US Mexico one, but I don’t need it anymore. When I’m trying to switch back to the old one it doesn’t appear as an option at all. The only option appearing is the one I have right now. I tried to reach out and submit a ticket but that doesn’t work either. I tried to switch to different browsers, nothing works. 

[on2wheels]

Create a support ticket rather than just trying to use the app or website.  I know it's case by case because it's happened to me, and in addition when I log in to the site on a desktop browser I can see the base $20 1GB plan as an option to change to and that is not what I'm currently on.

[kb_mv]

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@Rebekocka wrote:

CS_Agent

I’m trying to change my subscription to the one I was using before, because right now I have the Canada US Mexico one, but I don’t need it anymore. When I’m trying to switch back to the old one it doesn’t appear as an option at all. The only option appearing is the one I have right now. I tried to reach out and submit a ticket but that doesn’t work either. I tried to switch to different browsers, nothing works. 

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@Rebekocka You can't just change "back" to a plan anymore. For at least a year it's been like this. You can only change to plans that you see in the app under "Manage Subscription". If you had an older, cheaper plan that you changed from, it is gone forever. Customer service cannot and will not move you to your old / cheaper plan.

Edit spelling