Invalid sim

[Paul_Melanson]

I received my new public sim but during activation when asked to enter my 19 digit sim it says invalid sim.  Do i need to order a new sim?

[softech]

@Paul_Melanson 

can you confirm if this is a Public Mobile sim card?  and it is a new one that was never being activated?

I don't think you need to buy a new one, but message CS_agent and they can confirm or they will send you another one if needed

please open ticket with PM support

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there