Community

Paul_Melanson · 4 weeks ago

I received my new public sim but during activation when asked to enter my 19 digit sim it says invalid sim. Do i need to order a new sim?

softech · 4 weeks ago

can you confirm if this is a Public Mobile sim card? and it is a new one that was never being activated?

I don't think you need to buy a new one, but message CS_agent and they can confirm or they will send you another one if needed

please open ticket with PM support

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Invalid sim