Issues switching plan

[eminemily]

Tried to change my plan about a week ago (previous plan ends today). Going from 90 day plan to 30 day. I didn't get a confirmation message from PM and no plan changes appear on my account. However, I was billed the amount for the 90 plan in 2 separate charges on Nov 20th (around the same day I changed my plan). One of the charges could be the amount for the new plan, but the second charge doesn't make sense. Should i go ahead and change my plan again, and pay the balance? Then the extra money will go as credit on my account? 

[eminemily]

Thanks! I asked the moderator! 

[wetcoaster]

Can you post a screenshot of your payment history, personal information blacked out? 

Making plan changes while the renewal process is just coming up or already running is a bad idea. Worst case scenario you could end up with no service for a while.

[stonechucker]

To make it easier for us to advise you, please post screenshots of your Overview page, your Plan Details, and your payment transactions.  Please remove your personal info prior to uploading.

[austinhuang]

It's safer to Ask a moderator (Can take up to 48 hrs, 1 message at a time), which will take a while, but at least you wouldn't be billed more money accidentally.

I highly think that amount billed for plans can NOT be refunded back into balance automatically.