Issue with the promo rate plan

[abrarnaeem]

Hi @Shazia_K

 I activated my account on the 19th November, 2016 for a $40 promo package (province wide calling, international texting, 4GB data per month) after getting a sim card outside the Telus building. I recently noticed that my account is not displaying the package I signed up for. Rather it is only displaying 2 GB data per month.

I waited in a long queue on a cold rainy day to obtain a sim card so that I can benefit from the promo package. I have sent you a private message with all the relevant details. I kindly request you to look into this and transfer me to the promo plan.

Thank you,

 Abrar Naeem

[abrarnaeem]

The issue is resolved. Thank you for your help.

[qamarasad]

The issue got resolved! Thanks Guys! you guys are Awesome! 

[Cassandradc1]

Hi abrarnaeem,

We are sorry for the delay; we have been receiving a high volume of request.

We have replied to your private message in order to help you. We are waiting for your response.

Thank you!

[ech_786]

Yes you will need to contact mod
I am tagging @Shazia_K here for your help.

[computergeek541]

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@abrarnaeem wrote:

 I activated my account on the 19th November, 2016 for a $40 promo package (province wide calling, international texting, 4GB data per month) after getting a sim card outside the Telus building. However, my account is only displaying 2 GB data per month.

.

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I think that you were probably activated on the wrong plan.  This has to be fixed by someone at Public Mobile who has access to your acount. Go ahead and contact one of them to correct it.

[abrarnaeem]

 I activated my account on the 19th November, 2016 for a $40 promo package (province wide calling, international texting, 4GB data per month) after getting a sim card outside the Telus building. However, my account is only displaying 2 GB data per month.

.

[abrarnaeem]

yes i sent her message.

[qamarasad]

I am having the same issue.

[Subbanator96]

@abrarnaeem have you private messaged @Shazia_K? Because this is a post on a public forum.

[abrarnaeem]

Hi @Shazia_K,

I just fixed my initial post which did not appear properly, I was hoping if you could look in to it.

Thanks,

Abrar

P.S: I am messaging you cause you are the most popular Mod (and the only one I came across)

[abrarnaeem]

Hi,

I edited my message, for some reason it was not apprearing properly before.

[makkahn28]

Yes, what is wrong with the Promo? Is your Data not working, or not getting full 12 GB Data allocation?

Is Prov-Wide Talk not functioning?

[Subbanator96]

Also, whats with the gaint link?

[mimmo]

HI what exatly is your issue?