Issue with porting number

[Cherrys1001]

I’m trying to port my bell landline to my public mobile plan. I’ve tried this twice- once when I originally purchase the plan at the vendor who activated my SIM card then again via logging a ticket. Both times someone was suppose to get back to me if it didn’t work but I have not heard from anyone. The porting has still not been done and it’s been 3 weeks since my first attempt. Help! 

[Jb456]

Is your bell line still active and in good standing? It needs to be.

[dabr · Accepted solution]

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@Cherrys1001 wrote:

I’m trying to port my bell landline to my public mobile plan. I’ve tried this twice- once when I originally purchase the plan at the vendor who activated my SIM card then again via logging a ticket. Both times someone was suppose to get back to me if it didn’t work but I have not heard from anyone. The porting has still not been done and it’s been 3 weeks since my first attempt. Help! 

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@Cherrys1001   Submit a ticket to moderators via SIMon and type in "port request" and follow the prompts to finish.  Here's a link to SIMon: https://publicmobile.ca.ada.support/chat/

[Dunkman]

@Cherrys1001 

Generally, landlines do take longer to port.  Usually up to 7 days, but if it is 3 weeks, it should have been done by now. 

You will need to follow up with moderators to help complete port.  You may need to submit another ticket for follow up service.