Issue with network

[michaelkna]

So both my wife and I are experiencing network connection issues. 
Our plans renew today but it's saying neither of us have a subscription, yet it shows that it's active and there's MORE than enough money in our accounts. 

Banking info wasn't changed, nothing has changed. 
Please help.

[Dunkman]

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@michaelkna wrote:

Money was not withdrawn from my account for it. 

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@michaelkna 

Then you will need to manually load up funds via your self service account.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

once you load up funds, then reboot your phone. 

[michaelkna]

Money was not withdrawn from my account for it. 

[michaelkna]

rebooted it multiple times. It won't even let me pay the bill it says subscription renews today

[Dunkman]

@michaelkna 

Was money withdrawn or charged on your credit card?

There were a few reports of failure of autopay/preauthorized payments this morning.

If your accounts were not charged, load up funds manually via this link:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[Yummy]

If you paid the bill then service should be there.
Did you try to reboot your phone? (turn phone off/on).