Issue with auto pay

[Jenni]

We are set up for autopay - however for some reason the autopay did not go through (paid it today after we realized) ... and yes there was money in the account (triple checked before paying it)

is there anyway to see why this happened? Or has this happened to anyone before?

[dabr]

@Yellowcello   It's always better to start your own thread instead of adding to an old one.  Just click on the one of the headings in the community forum (probably Paying for your Service in this instance), then click Ask a question (top left) and post your issue.  That way you will be able to get more responses and suggestions for your issue.  Also please explain in a little more detail exactly what problem you are having with autopay.

[gblackma]

You are welcome @Jenni .  Glad that we could help you.  Have a great week.

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@Jenni wrote:

Thank you very much

This is the first time in three months that the auto pay didn't work. 
approciate your help!

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[Jenni]

Thank you very much

This is the first time in three months that the auto pay didn't work. 
approciate your help!

[Staliger · Accepted solution]

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@Jenni wrote:

We are set up for autopay - however for some reason the autopay did not go through (paid it today after we realized) ... and yes there was money in the account (triple checked before paying it)

is there anyway to see why this happened? Or has this happened to anyone before?

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@Jenni 

Sometimes, autopay doesn't work properly. In order to prevend such problems like yours, it is recommended to do manual payment even with enabled Autopay.

Add funds to account manually with $1 extra than you should pay and reactivate the service. You need to link a new credit card with you account if the current one doesn't work. If still doesn't enable you to do this, I can advise send a message to the moderators though this link:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Explain the situation, and they can look into it. OR click the "?" in lower right side of the page, type "contact moderator", and follow directions to create a ticket. 

[gblackma]

@Jenni it's a known glitch that has been pointed out to PM .  And it seems to happen a few times a weekly.

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@Jenni wrote:

We are set up for autopay - however for some reason the autopay did not go through (paid it today after we realized) ... and yes there was money in the account (triple checked before paying it)

is there anyway to see why this happened? Or has this happened to anyone before?

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