12-12-2019 01:50 PM - edited 01-05-2022 08:30 AM
The issue is regarding to Free Holiday Giveaway: 400min INTL Long Distance, I called to China, but after dialling 08610+phone number, the voice said if you would have the service, you need to add the international call add-on, but I checked, the international call add-on is already listed in my account.
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12-12-2019 03:27 PM
You likely didn't enter the number correctly. Try 011 at the beginning.
12-12-2019 01:59 PM
To call China from Canada, dial: 011 - 86 - Area Code - Land Phone Number 011 - 86 - 11 Digit Mobile Number
12-12-2019 01:58 PM
@jessiely wrote:The issue is regarding to Free Holiday Giveaway: 400min INTL Long Distance, I called to China, but after dialling 08610+phone number, the voice said if you would have the service, you need to add the international call add-on, but I checked, the international call add-on is already listed in my account.
Try it with 011 in front or maybe +. It's possible that the country code doesn't need the first zero either.
12-12-2019 01:54 PM
yes, tried, still not work
12-12-2019 01:51 PM
Did you try re-starting your phone since you added it on ?