Hello,
I am getting my family of five to switch to Public Mobile. I succesfully activated two SIMS with the same Mastercard; however, when I tried activating the third, I got an error message stating that "Your card could not be verified at this time" and that I was not charged.
I figured that Mastercard had put a hold on my card, so I called and found out that there were in fact no holds at all. I tried once again to activate the third SIM but got the same message. I then used a different Mastercard, and it seemed that the transaction went through. However, I got the message "Sorry, your account activation request has failed. Please visit our online community at ...." right above a contradicting message stating "Your request has been processed. Full details are below". I then logged onto my Mastercard account, which stated I WAS indeed charged despite Public Mobile stating my account activation had failed.
Could any employees shed light on if my account has truly been activated despite the contradicting error messages, and why my first Mastercard was being denied despite Mastercard confirming there were no holds?
I sincerely appreciate the help. Thank you!
