Issue Porting number

[ljbucs20]

I have issue porting my old number. I can make a call to someone but can't receive any calls. My old phone from WindMobile is still active.

I change my number today  using public mobile website because my wife needs to get a hold of me. I need my old number to get ported.  Can anybody help me please!!!!

[ljbucs20]

I got the same failed message. I tried couple times before it worked.

[WayneWW]

Glad to hear that your porting issue was resoved by creating a new number and then porting over lijbucs20 but I am going to wait for the admins to respond as I don't want to risk losing my old number. 

Update: I can only receive and send texts to people on the Telus network apparently. Still no incoming calls at all.

[Mastadon]

I have tried this.

successfully changed my number to new number. However, transfer is not working.

I entered:

Phone number: (Number to be transfered)

click on  I am authorized to transfer 

click Check Eligibility

Success!

now enter the following:

Old Account #: (as it shows on my invoice but without hyphens "-")

Alternate Phone: (I enter the contact number under my rogers account, not the number I am transfering)

Authorization Name: (My full name as it appears on my Rogers account)

Result: 

"We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

Fail!

waiting for response from PM. I've sent pm to mods and also opened ticket.

[ljbucs20 · Accepted solution]

I resolved my porting issue.  Yesterday I logged in to public mobile account and changed my number (Public mobile #).  Today I went to my account  and re-ported my number.

-> My Public Mobile Account -> Plan and Addons -> Change Phone number -> 'Transfer a wireless or wireline number from Public Mobile or another provider' radio button

[ljbucs20]

No i'm not on preauthorized payment plan for wind.

[Mastadon]

Same here. Submitted issue last night through help and got ticket number. Sent pm to a few mods as well. No replies from anyone from public mobile. They took my money no problem though.

[WayneWW]

Any progress on this porting my Rogers number over (reference #2576-8280)? I still can't receive calls and haven't received any contact from Public Mobile on the issue. It would be great to have this sorted out by the weekend.

@Shazia_K@Mary_M@Jeremy_M@Saray_O@Dave_M@Brooke_C

Thank you.

[Princeton]

Hey ljbucs20,

I was with Wind as well, I was on the preauthorized payment program and had an upcoming payment next week.  

I paid that off right away from the self serve website and my number was ported minutes afterwards.  Not sure if that was the trick, but it doesn't hurt to try.  I also cancelled my preauthorized payment, just in case they try to take out the money again...

Are you on a preauthorized payment plan for Wind?

P

[computergeek541]

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@ljbucs20 wrote:

I have issue porting my old number. I can make a call to someone but can't receive any calls. My old phone from WindMobile is still active.

I change my number today  using public mobile website because my wife needs to get a hold of me. I need my old number to get ported.  Can anybody help me please!!!!

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Since your Wind service is still active, you can continue using it.  All calls will go there when your wife (or anyone else) calls your number.

[ljbucs20]

I sent you a private message with my information.

[WayneWW]

I'm having the same issue porting my Rogers number over. While signing up last night I was given the "Activation failed. Please contact PM" message but when I turned my phone on it can make outgoing calls but I can't receive any. The Community sign-up confirmation text came through okay from PM though and I created an account which shows that I'm signed up for the plan so it's possibly just the porting that failed. I gave my Account number and not my IMEI details when I signed up as I am planning to change phones soon. Please let me know if I need to do anything on my side @Brooke_Cand the timeline when this will be resolved. #2576-8280 Thanks for you help and customer service on all this.

[jgorman]

What information did you give when porting?
e.g. Account number, your name, imei, pin
Need some more info.

[jgorman]

It sounds like you number is not completely ported yet.
When did you do the port?