Invoice

[Denise1977]

How do I get my monthly invoices?  I can only see payment history but can't click into the transaction details to get an detailed invoice with the tax.

[Anonymous]

@Thomastn2002 

you need to send new one,

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Thomastn2002]

no hope. created some ticket and many agents replied by asking " need more help" but then all disappeared with no solution. its been months not just couple days. very bad service... switching to other service soon. 

[Anonymous]

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[Dunkman · Accepted solution]

@Denise1977 

As mentioned above, you need to contact moderator to get formal invoice.  It can take up to 30 days to process request.  Some regular customers will get invoices that cover a longer period  (ie. six months, one year, etc.).  It would be a hassle to contact moderator each month.  

You can directly private message moderator as above.  Or you could submit ticket for moderator help (quicker).  Click on chat icon on right lower corner of website. Type: Where can I see my invoice?  Follow prompts to submit ticket for moderator help.  

Edit:

Here is a previous thread 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Ac...

[Helpershelper]

@Denise1977 

Sure you can get one by asking a mod:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437