Invalid number

[Marina12]

My son has phone number with other provider We like to transfer his  number to Public mobile. It says invalid phone number. Please help.

I entered more than 10 times. Still error message

Please enter a valid Canadian phone number.

[cellphoneuser1]

---

@Marina12 wrote:

My son has phone number with other provider We like to transfer his  number to Public mobile. It says invalid phone number. Please help.

I entered more than 10 times. Still error message

Please enter a valid Canadian phone number.

---

Is it Koodo prepaid?  For those, you have to ask a customer support agent to do it.

[CountyDownIeUk]

---

@Marina12 wrote:

My son has phone number with other provider We like to transfer his  number to Public mobile. It says invalid phone number. Please help.

I entered more than 10 times. Still error message

Please enter a valid Canadian phone number.

---

Wherever the number belongs to, area wise, if Telus does not offer service in that area....then it cannot be ported. Check here and do some comparing. 

[softech]

@Marina12 invalid number error could be because there is already a porting request submitted.  It could be because the first attempt was on fact submitted.  

Check if PM charged you card already.  

If not, then just activate with a temporary new number first.  Once activated, first check if you can make outgoing and receive  incoming calls. Once confirmed, open ticket with PM for them to help to port  manually

[kaytus]

@Marina12 Try to using incognito mode or clear your cache for your browser.  

[Yummy · Accepted solution]

Check here if your phone is eligible

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

OR try one of these:

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.