Its been a long hard road but finally the port is successfully completed.!!!
It took a week total. I filled out another help form this morning and sent a PM to Mary just in case.
Not one step went smoothly the first try.
- SIM Number was no good (had to get a second SIM)
- Activation failed 3 times (VISA was ok, according to bank, but PM could not charge for some reason)
- Port was delayed so we had a temp number for 2 days
- Had to manually port number with PM doing the work instead of automatically as we were told.
I cant imagine not having some savy about how this all works and trying to overcome all these failures.
I can say if things go like this while using the service that we will probably jump ship with little provocation, but lets remain optimistic shall we.
So Today we put in the PM SIM card and the temp number worked just fine. We put back in my Rogers SIM and it no longer worked, so I guess things are progressing. My number no longer works with Rogers.
Anyone know how long after the Roger SIM stops working that PM will replace my temp number with my ported number? I was told it would happen automatically. I was also told that when the port went through I would get a text to the temp number, which also hasnt happened yet.
Probably have to wait for someone to manually do something at the office in the AM ?
OK,
so apparently Mary has manually completed my activation.
The port was in limbo since there had been multiple requests.
I'll be more than upset if I loose the phone number I have had for over a decade!
Mary set me up with a temporary (10 days) number that I can use while waiting for the port to go through 24-72 hours/
I'll get a text message when things are ready then the port will go through and my number will be automatically updated by the system.
I'm hopefull but not confident.
Mary said "The issue was actually the activation portal itself - a glitch in our system prevented the activation from going through"
This at least makes me feel better knowing it wasnt my error, as I thought all along, and PM admitting it was their glitch instead of lying about it.
I'll update this thread when things have progressed and I'm smiling or jumping ship.
Actually....
As I said I was expecting the charge of $134.40, as was shown all the way along on my end until the "transaction denied" message at the end. Which is why it was so disturbing to hear from RBC that PM made a $120 charge on my VISA.
I tried twice before calling RBC and posting here. I never got a positive response or notice from PM that the VISA worked (even though it was for $120 and not $134.40). I'm not sure how you can think the credit card was charged correctly? Lastly no confirmation email, but then why would there be?
Rogers SIM still seems active for incoming and outgoing calls.
Thanks for being there...
So far no replacement SIM card has arrived to my home in Kamloops.
I,ll try the mail box shortly but it wasnt there as of early this morning.
