Invalid SIM card

[Rachidab1]

Hi, why is it that my SIM card became invalid? I haven't bought payment vouchers in the past 3 months or so. Could it be the reason?

I'm trying to log in to my account online. It says Il must reactivate the account first. But when I type the SIM card number, it says it's invalid now.

[BKNS27]

@Rachidab1 

Is your account suspended? Dial 611 and check the status of your account. If it is suspended then you need to make a manual payment on your account to continue service.

[Rachidab1]

Thanks you so Much for the kind help!

[hTideGnow]

hi @Rachidab1 

nothing  to do with the vouchers.  

so, you  see Invalid sim card error on the phone?  reboot the phone or test the sim on another phone

for login issue, it is just PM system cannot find your account.  PM support agent can help 

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage