Invalid SIM card
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01-14-2024 05:34 PM
Hi, Community, I need help.
I tried to sign in into My Account but there is a message: Invalid SIM card when i type the number printed on SIM Card. I use the SIM Card for more then 1 year and just needed to learn my account number. Any suggestion? Thank you.
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01-14-2024 06:34 PM
@andistasi You should just need to put your email and password in to log in .
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01-14-2024 06:25 PM
My card is activated but when i log in into my account it asks me to activate my sim which is already activated.
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01-14-2024 06:20 PM
I have just tried to sign in into My Account for first time and was asked to enter the number printed on SIM card.
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01-14-2024 06:18 PM
@andistasi what are you trying to do with the sim card number?. usually we don't need to enter sim card number when signing in My Account. Are you trying to update sim card number or what are you trying to do
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01-14-2024 05:44 PM - edited 01-14-2024 05:44 PM
Curious @andistasi
Do have ANY services at all with the SIM card in your device? Calling, texting, working data?
Is the account number needed to port (move) services to another mobile service provider? If so, you will need to re-establish/reactivate the account to respond "YES" to the port authorization text to move your number there.
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01-14-2024 05:37 PM
@andistasi You can get support to help you gain access to your account and get the account number for you
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437