International minutes and USA

[Ganoguy]

I recently purchased 300 international minutes to add to my Canada wide account. When I try to make a call to the US, I get the message "you have used all of your minutes".

As I have not used any of my minutes, this is perplexing. Does this mean that the USA is not included in the international minutes?

[Ganoguy]

Thanks everyone!

[hTideGnow · Accepted solution]

hi @Ganoguy 

you bought the wrong LD add-on. International LD addon is to call some overseas countries but not US

for US , you need to buy 1000 U.S. Long Distance Minutes - $15.00 

you can ask PM support agent to help to exchange that for you as long as you have  not used any minutes yet

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[ORNGNBLK]

@Ganoguy  there is a specific add on for US minutes. The international is generally for overseas. 

You may be able to get it reversed and replaced by PM if you open a ticket using the orang chat bubble on the bottom right