I got charged for adds up although I didn’t request it.

[Mozh]

I still have not used used my data and I got charged extra for no reason.

[hTideGnow]

HI @Mozh 

did the purchase show on the Payment history page on My Account?  Did you ever receive a text from PM for more data?  check the text history on the phone and see if you replied by mistake

you can ask PM support agent to confirm how it was added, via My Account purchase or via text reply.  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[BKNS27]

@Mozh 

Login to your account then go to the Payment tab>View Payment History>download menu to 3 Month to check whether the Data Add-on was purchased. Data add-on is only good for 30 days then it expires.

You can contact a CS_Agent to dispute the add-on charges if you didn’t make the purchase.

[slusagm]

did you use the phone yourself or someone else using the line?

PM will send SMS and ask if you need extra data if you used up the data.  Many kids will reply Yes and get extra

but if you are sure you did not do it, ask PM to check

 Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage