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International message

donyj
Good Citizen / Bon Citoyen

How can i get international messages ? Currently im not getting them

20 REPLIES 20


@donyj wrote:

I am not sure they , all the sudden this message started to work , i did turn on LTE , turn the cellular data on olso roaming turned on as well even im still home , they said they didnt change anything 


@donyj - yeah, I think @computergeek541 nailed it.

 

In the settings of your iphone, ensure both SMS and MMS is enabled.

 

Also, ensure the person that is trying to reach you actually has this type of international service on their provider's plan.


@donyj wrote:

I am not sure they , all the sudden this message started to work , i did turn on LTE , turn the cellular data on olso roaming turned on as well even im still home , they said they didnt change anything 


SMS requires neither LTE nor a data connection.  

donyj
Good Citizen / Bon Citoyen

I am not sure they , all the sudden this message started to work , i did turn on LTE , turn the cellular data on olso roaming turned on as well even im still home , they said they didnt change anything 

mimmo
Retired Oracle / Oracle Retraité

@donyj  did it do so without any intervention? Or did you or one of the sender's change anything?

donyj
Good Citizen / Bon Citoyen

Thank you all for the kind helps. This problem resolved. Thank you so much

mimmo
Retired Oracle / Oracle Retraité

Another option could be to start communicating with WhatsApp until the issue is solved

@donyj 

 

 

You call or text them first, then they can reply via text 

To call or Text india:   011 - 91 - 10 Digit Mobile Number

 

Or can they call you ?  they call you by:

00 + 1 + xxx xxx xxxx

 

If they can call you, ask them to use the same pattern to text

donyj
Good Citizen / Bon Citoyen

Ok thank you i will let you know if that works

JK8
Mayor / Maire

@donyj 

 

Have them try that format. Let us know if that works.

 

 

donyj
Good Citizen / Bon Citoyen

Either that or +1, im not 100%sure. Does that make any difference? I can alle them to use 001 instead of +1

JK8
Mayor / Maire

@donyj 

 

Can you text them?

JK8
Mayor / Maire

@donyj 

 

Is this how they are calling you:

dial: 00 - 1 - Area Code - Land Phone Number

donyj
Good Citizen / Bon Citoyen

India 

JK8
Mayor / Maire

@donyj wrote:

It seems like not international messages 


From which country?

donyj
Good Citizen / Bon Citoyen

It seems like not international messages 

JK8
Mayor / Maire

@donyj 

 

Is it just one number from abroad you are having problems with or everyone abroad?

donyj
Good Citizen / Bon Citoyen

Yes everything else working 

donyj
Good Citizen / Bon Citoyen

Thank you for the reply , yes im in Canada but still not receiving text messages from abroad , is there any customer care number i can call to do you know . I am receiving local messages no problem . Im using an apple phone how do i clear cache on i message ? 

JL9
Mayor / Maire

Is everything else working? texts from Canada? sent texts local/international? voice/data etc?

JK8
Mayor / Maire

@donyj 

 

As long as you are located in Canada you should be able to text internationally (send/receive) with the current plans.

 

Try resetting your network settings, clearing the cache of your texting app.

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