12-31-2023 12:20 AM
Hey, I'm trying to get in touch with my mom in Uganda, but the call isn't going through and keeps getting dropped. I've got over 600 minutes for international calls. Any ideas?
Solved! Go to Solution.
12-31-2023 02:28 AM - edited 12-31-2023 02:30 AM
@Peteri wrote:What are some third-party services I can Use?
Facetime, Google Voice, Meta Messenger, Whatsapp, Keep Calling, Rebel, Goldline D-call, other cell phone/landline/VoIP companies but some might not be able to call your desired calling destination
12-31-2023 12:34 AM
12-31-2023 12:33 AM
What are some third-party services I can Use?
12-31-2023 12:26 AM
Uganda is not listed as a country that can be called on the PM service
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
12-31-2023 12:23 AM
sorry, you cannot call Uganda using PM service. PM Long distance add-on can only call selected countries. Here are the list of counties that can be called by the International LD addon:
**Intl long distance Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.
Here are other countries that can be called using different addons
100 Philippines Long Distance Minutes - $15.00 (10 Rewards points)
1000 U.K. Long Distance Minutes - $15.00 (10 Rewards points)
1000 U.S. Long Distance Minutes - $15.00 (10 Rewards points) all 50 states, plus Pureto Rico and the US Virgin Islands
500 China, Hong Kong, Macau and Taiwan Long Distance Minutes - $15.00 (10 Rewards points)
500 min Canada-Wide Long Distance - $5.00 (5 Rewards points)
750 India & Pakistan Long Distance Minutes - $15.00 (10 Rewards points)
12-31-2023 12:23 AM
@Peteri wrote:
Hey, I'm trying to get in touch with my mom in Uganda, but the call isn't going through and keeps getting dropped. I've got over 600 minutes for international calls. Any ideas?
Sorry, but the Public Mobile service does not offer calling to Uganda. You'll have to use a third party service.