cancel
Showing results for 
Search instead for 
Did you mean: 

International Calls not Working

Peteri
Great Neighbour / Super Voisin

 

Hey, I'm trying to get in touch with my mom in Uganda, but the call isn't going through and keeps getting dropped. I've got over 600 minutes for international calls. Any ideas?

6 REPLIES 6


@Peteri wrote:

What are some third-party services I can Use?


Facetime, Google Voice, Meta Messenger, Whatsapp, Keep Calling, Rebel, Goldline D-call, other cell phone/landline/VoIP companies but some might not be able to call your desired calling destination

 @Peteri 

get calling cards from convience stores, or you can even buy calling cards online now

 

Peteri
Great Neighbour / Super Voisin

What are some third-party services I can Use?

ShawnC13
Oracle
Oracle

Uganda is not listed as a country that can be called on the PM service Screenshot_20231230_212438_Edge.jpg

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

softech
Oracle
Oracle

@Peteri 

sorry, you cannot call Uganda using PM service.  PM Long distance add-on can only call selected countries.  Here are the list of counties that can be called by the International LD addon:

**Intl long distance Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.

 

Here are other countries that can be called using different addons

100 Philippines Long Distance Minutes - $15.00 (10 Rewards points)
1000 U.K. Long Distance Minutes - $15.00 (10 Rewards points)
1000 U.S. Long Distance Minutes - $15.00 (10 Rewards points) all 50 states, plus Pureto Rico and the US Virgin Islands
500 China, Hong Kong, Macau and Taiwan Long Distance Minutes - $15.00 (10 Rewards points)
500 min Canada-Wide Long Distance - $5.00 (5 Rewards points)
750 India & Pakistan Long Distance Minutes - $15.00 (10 Rewards points)


@Peteri wrote:

 

Hey, I'm trying to get in touch with my mom in Uganda, but the call isn't going through and keeps getting dropped. I've got over 600 minutes for international calls. Any ideas?


Sorry, but the Public Mobile service does not offer calling to Uganda.  You'll have to use a third party service.

Need Help? Let's chat.