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Intermittent Issues with Text Messaging

alienmario
Good Citizen / Bon Citoyen

For the past few days, I've noticed issues related to text messages. After realizing a few messages I sent were never received, and being told I was sent messages which I never received, I ran a few tests in an attempt to determine what is happening.

  • Every text message I send appears like it was sent successfully
  • Over the course of a day, some of my messages are received while others never appear at their destination. The same applies to messages sent to me from my friends. To my knowledge, there is no discernible pattern.
  • Doesn't seem to be provider specific. Messages sent to friends on Rogers, Bell and Public Mobile have all reported not receiving my messages. Messages I have not received have come from Rogers and Public Mobile users.
  • Phone (Nexus 5) has been rebooted
  • Removed and re-inserted SIM card

I thought my issue was isolated but then I realized my wife, also on Public Mobile, was experiencing the same issue: not all messages are being delivered/received but she has a different phone (ZTE Axon A1R).

 

Any suggestions I can try, or could this be network related?

19 REPLIES 19

Emissary
Good Citizen / Bon Citoyen

There is a bug report for anyone running the Android O dev preview:

https://issuetracker.google.com/issues/63258152

bashirreza
Great Neighbour / Super Voisin

Any reccomendations for an alternative android messaging app?

CS_Agent
Customer Support Agent

Hello Bashirreza,

 

Thank you for getting back to me! I'm sorry to read that you are facing an issue with your plan change, and I'd definitely assist you with this matter.

 

Please note that I've been able to change your price plan as requested: 30 days pass with unlimited provincial talk. Your plan will expire on November, 20th 2017 and your account balance is $86. Do not forget to reboot your device before using the services.

 

I hope that I was able to assist you with your plan change and thank you for your patience.

 

Have a great day, Bashirreza 🙂

 

Cheers,

 

Aïssata_B

alienmario
Good Citizen / Bon Citoyen

I haven't tried another app yet, but I was looking at trying the following:

Hope one of those works for you.

Emissary
Good Citizen / Bon Citoyen

@mimmo wrote:
Any reccomendations for an alternative android messaging app?

I've been using Textra and it's been pretty good so far.

 


alienmario
Good Citizen / Bon Citoyen

I'm still experiencing issues with Android Messages. Have you missed any messages with Textra?

Emissary
Good Citizen / Bon Citoyen

I'm not aware of any missed messages, but it's hard to say for sure since you don't know what you don't know. But so far no one has mentioned sending me anything that I didn't receive. 

Lambos
Good Citizen / Bon Citoyen

I'm also having problems with texting and receiving but with iMessage. Any help appreciated, thanks!

Lambos
Good Citizen / Bon Citoyen

My plan is the talk and text.