Insufficient Funds to Renew

[Optical24]

Been with PM for 5 years with pre-authorized payment.

I received an SMS from Public Mobile indicating that there is insufficient funds in my account to renew my plan. However, I have already setup a pre-authorized payment?

[J_PM]

@Optical24 Thanks for sharing on Community. 

We have our teams looking into this issue. Please note, if you already have pre authorized payments set-up you can ignore this SMS. 

Thank you!

[softech]

@Optical24   They are now sending the same text to everyone , including those with Pre-authorized payment setup.  If you have already set up with that., please ignore the text and let the Autopay take care of the payment.

[Optical24]

Thank you! 

[computergeek541]

Is your service still working?  There have been instances of these types of text messages being sent out in error.

[MrSpock · Accepted solution]

@Optical24 hi they have sent them to a lot of people since yesterday, please ignore if you have auto pay set