Insufficient Data after Activation

[BlueOwl360]

I just completed the process for transferring my phone plan between Koodo and Public on my Google Plex 4a (5g). I selected the $40 plan that would provide me 15 GB of data. I even put the code to obtain an additional 12 GB of data. It showed me that the process successfully completed. I have received their texts letting me know I successfully set up my account and I can see Public listed as my service provider in my phone settings. After the set up I restarted my phone and went to check my data and there was only 2 GB of data available. Not sure whether I am supposed to wait for things to fix themselves or if I need technical help to resolve this.

[gpixel]

@BlueOwl360 

the 2gb add-on and 500min should already be in your account since you just finished activating.

scroll down to the add-ons and press the refresh icon

[softech]

 @BlueOwl360   for the 2GB bonus and the 500 LD calls bonus, you will eventually get a text from PM  You just need to reply YES2 and it will add to your account within 24 hours.  After that, you can also login to My Rewards  site (https://www.publicmobile.ca/myrewards )and you can get extra 1GB from the add-on catalogue there

[BlueOwl360]

Thanks for everyone's help. It appears under the My Account page it does show up as 15GB available. Seems like my phone will eventually catch up. 

One additional item. I thought there was an additional 2 GB data for the Christmas special that should have automatically been added to my account on top of what I was to receive. Is there something I need to do to obtain this? From what I read under the promotional details seemed it should automatically have been added. 

Thanks again for any and all answers.

[softech · Accepted solution]

@BlueOwl360   You shouldn't see just 2GB of data available.  Did you get the number from My Account?  Any chance you got mixed up the the 2GB bonus add-on from the Holiday?

 Login to My Account, go to Plan & Addons, you should see the 15GB under Plan Usage on the left side of the page if you are using desktop mode.  The add-on Usage on the right side of the page is not your regular monthly usage

If it really just showing 2GB, please open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[hTideGnow]

HI @powerg21   I don't think it is the case with OP.  OP newly joined PM and it should the correct plan details.  The idea for cache problem should not even be an issue here

[powerg21]

It could take a couple of days for your account to show the correct plan.  I switched to the $40/15GB plan and the day it was switched over, it still showed my old plan.  After a day or two, the correct plan showed up on my account.  

[Pmob007]

I think such offers tend to slide in over night or from your billing cycle, From my own personal experience with public mobile for over 3 years of stay

[hTideGnow]

hi @BlueOwl360 first, the 12 GB extra does not apply for $40 for 15gb plan

So, you should just get 15gb.  please login My Account and check the plan details.  please post the screenshot of that.  it should show 15gb

[walker1]

@BlueOwl360 

Try logging into your account using a browser in incognito or private mode.

Your probably looking at old cached information