Instant top-up problem.

[Ber]

Hi.

I bought a "instant top-up" in a store on Friday afternoon (I have the ticket) and still today (Sunday) I have not seen the balance increase. I think that it is not normal. What I can do?

Thanks.

[darlicious]

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@Ber wrote:

Yes, I think so.

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Thanks for the feedback..you solved it yourself essentially. Can't choose yourself for the solution but I suppose it was a matter of elimination. If you can't pick you can join myself and others in the unsolvable question club. I learned another new thing today....every post has value.

[Ber]

Yes, I think so.

[darlicious]

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@Ber wrote:

Hi.

Thank you all for your answers but the issue has been resolved in the store, the balance has already been increased.

Best regards.

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Awesome glad to see your issue resolved. Can you tell us what fixed it? Cashier error?

[Ber]

Hi.

Thank you all for your answers but the issue has been resolved in the store, the balance has already been increased.

Best regards.

[darlicious]

Yes...and just double check the phone number entered is correct. Instant top ups can take up to 8hrs but 48hrs is obviously too long.....

[Anonymous]

 @Ber 

Would you be willing to post a pic of this "ticket"? Blank out anything personal or of value of course.

[darlicious]

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@GR wrote:

@Ber  did you enter the 12 digit  voucher on your account? 

Depending on where you bought your voucher it can have 2-12 digit codes on it 

(Cdn Tire) be sure to enter the redemption # not the voucher #. The payment instructions can be a little misleading. If you want to purchase an add on you have a second step to follow: go to the add ons page and choose an option and submit it. The $ amount will be deducted from your balance and the add on will appear in your plan and add ons box. 

*Be advised US roaming add ons start the day of purchase do not buy until the day of travel.

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Cheers- forgot about instant top ups...thx for sharing the image...has your balance increased?

[Ber]

Hi.

Thanks for your quick response but in «Instant top-up» is not necessary 12 numbers PIN.

[Anonymous]

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@Ber wrote:

Hi.

I bought a "instant top-up" in a store on Friday afternoon (I have the ticket) and still today (Sunday) I have not seen the balance increase. I think that it is not normal. What I can do?

Thanks.

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Are you sure it wasn't just a standard voucher? The receipt might have the 12 digit code. I'm guessing the instant top-up thing has no code.

[GR]

@Ber  did you enter the 12 digit  voucher on your account?