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Inport phone number to Public Mobile

Great Neighbour / Super Voisin

Need Public Mobile to finish import of my phone number 


Mayor / Maire


When you come back if you need additional assistance post asking for guidance. The community can help you along the way but public mobile won't just respond to a post by you. You would have to contact customer support and ask for their help. But this is not necessary as this is something you can do yourself by phoning the telus porting department phone number that's in your private message box the envelope icon at the top right corner of your screen and give them your account # from your old account. If you ported a landline most landline ports complete within 2 business days. If you are porting a voip phone number or a landline from a smaller carrier these ports can take up to 7+ business days to complete.

Mayor / Maire


To complete the porting your old number to PM.

The most important step to complete the porting process is that you leave your old SIM in your phone and wait for a text confirming you are porting over to PM with YES.

There is a 90 minute window for you to reply to the text or the porting process will be cancelled.

It sound like you missed replying to the text, you will need to contact a CS_Agent by creating a ticket on SIMon Chatbot bottom of the page or private message on the envelope icon above.

Mayor / Maire



Did you respond "YES" to the port authorization request text upon activation?


If not, to re-initiate the port, click here:


Then make sure to place your prior provider SIM card in device, await text for port authorization, reply "YES", then replace with your newly activated Public Mobile SIM card.


Reboot your device, and you should be good to go.


Model Citizen / Citoyen Modèle

@Bev4  Did you just port to PM and miss the text to confirm if yes I’ll send you port team number private message 

Mayor / Maire


How long has it been since you replied YES to the PAT (porting authorization text)?