Initial sign up double charge on my credit card

[Isaaku]

 

[esjliv]

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@Isaaku wrote:

Yes

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@Isaaku Yes, to what exactly? Both @darlicious questions?

These charges were two days ago, are they still listed as 'Pending' charges on your credit card?

I know it is weird that they are different amounts, but there are strange 'Pending' charges sometimes, that do end up getting corrected to the right charge when your card company Authorizes the charges.

I wonder if this is the case? If so, the correct charge will stay and real one will remain.

[hTideGnow]

Yes, one of the charge is $35+tax and the other one is $13+tax.

The $35 makes sense.  $13 is really hard to guess what was that.  If got SIM from retails, it should be charged by the retails and not PM or Koodo, unless it is in a PM kiosk (there are couple across Canada, right?).    It is in BC or Manitoba.. there is no PM kiosk there, right?

[computergeek541]

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@darlicious wrote:

@Isaaku 

Did you sign up with the $35 plan? The second charge appears to be a $13 charge? 

Edit:

Did you activate online or in store?

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It would make more sense if the charge from Public Mobile were $10+tax instead as it would be for the cost of the SIM card.  I don't believe that that this activation was done in-store because the charges would then normally be from the store instead of the carrier.

[Anonymous · Accepted solution]

@Isaaku 

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left, leave it for next bill cycle the will take it from there automatically,

or you need to  Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

[Isaaku]

Yes

[darlicious]

@Isaaku 

Did you sign up with the $35 plan? The second charge appears to be a $13 charge? 

Edit:

Did you activate online or in store?

[t_p]

@Isaaku 

You'll need to ask CS for help:

Spoiler

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.