Incorrect ESN/MEID

[TTdA]

Hi.

I transferred my number from Fizz, and received the following message:

"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat"

I have not received any contact. I can not reach any one through the chat bot either. The account number for Fizz was too short so it would not accept it. So, I entered IMEI number instead.

Can someone help me?

[Binhua]

I have received same message,How do you solve this problem? I also need help ,thank you 

[Dunkman · Accepted solution]

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@TTdA wrote:

eSIM is on Public Mobile, and physical SIM is on the old service provider, Fizz.

Interestingly, both data and phone work, but only Fizz's can receive and send text messages.

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@TTdA 

Then we can private message you the Telus team porting number.  Check your private message inbox. 

[TTdA]

Yes, I did.

[Chalupa_Batman]

Did you say YES to the port request from Fizz? WIthin 90 minutes...

[TTdA]

eSIM is on Public Mobile, and physical SIM is on the old service provider, Fizz.

Interestingly, both data and phone work, but only Fizz's can receive and send text messages.

[Dunkman]

@TTdA 

Did you activate eSIM versus physical SIM card?

What happens when you put your SIM card in the phone?  Any service at all?  

[Chalupa_Batman]

Hey @TTdA  We're all customers like you. You have to reach out to a CS Agent to resolve this.

To submit a ticket, start with the chatbot at the bottom right corner.

Or the following link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html