Incorrect Billing for Refer-A-Friend

[ELatina]

I'm supposed to be receiving $1 off per billing cycle per friend referred, and it had been working for months. Now it's only giving me a dollar off, despite having 2 referrals, which should be $2. What's going on here?

[Outdoorsman]

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@Alexandf wrote:

@ELatina 

trying use different browser,open incognito mode,clear cache,cookie, try Login

open ticket with PM support and ask them to check it out for you.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there

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@Alexandf come on  get serious most of your replies have nothing to do with what the person is asking  !!

[esjliv]

@ELatina  - are you sure they are still in Active status with Public Mobile? That would be the first thing to check. Contact them and make sure they are not in nonpay status (currently suspended), or have ported their number out. 

If both are Active, then you can submit a ticket to CSA. But you need to show them proof they are active and will need to provide their full phone number and details you may know...or they will need to submit the ticket.

[HALIMACS]

@ELatina 

It's possible one of your referrals no longer has service or their account has gone into a suspension status.

If you know them well, ask them.

If they both say they're still active customers, then definitely contact the CSA

[Outdoorsman]

@ELatina hi is it possible one of your referals left public or their account is suspended at the moment?

[Alexandf]

@ELatina 

trying use different browser,open incognito mode,clear cache,cookie, try Login

open ticket with PM support and ask them to check it out for you.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there