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Incomplete Setup

GNR
Great Neighbour / Super Voisin

Hi folks,

My partner started setup of a new account and she decided at the number selection screen she does not want to use Public Mobile. 

She believes she already paid. How can she get a refund? Will it be given automatically if the account never activates the eSIM?

Thanks!

3 REPLIES 3

hairbag1
Mayor / Maire

@GNR 

seeing as she's already started the activation process and paid...ask her why not give PM a try for the first 30 days ? If after 30 days, she no like, then she can still go elsewhere with no penalty.

GNR
Great Neighbour / Super Voisin

Done! Thanks. 

Handy1
Mayor / Maire

@GNR  only way is to engage support 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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