Incoming phone calls and Texts

[gouthro2021]

I am unable to receive texts and phone calls on my Samsung Note8. This has been only happening since today. I am able to send texts and phone calls though. Please help!  Anyone else having issues today?

[pkaraa]

@gouthro2021 Data works fine with no issues.

Then it must be a Do not disturb or blocked comms issue.

check your phone specific call forwarding/do not disturb settings.

[darlicious]

@gouthro2021 

Resolved?

[gouthro2021]

Thank you so much!!

[Anonymous]

@gouthro2021 

do you try manually selecting network "3G ONLY" or WCDMA only,

can you try your SIM card in another device to test your SIM card issue or device,

 if you can't fix it you have to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
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  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[Anonymous]

 @gouthro2021 : Do Not Disturb? Blocked anything? Contacts, all? Is this all callers and texts or just some?

[Yummy]

Try to clean SIM contacts.

If you have another phone handy, try your SIM there.

If you can borrow SIM from your friend/family try it in your phone to eliminate hardware failure.

When somebody calls you, what do they hear? Does calls go to vmail?

[gouthro2021]

Data works fine with no issues.

[gouthro2021]

Thank you for the quick response. Tested all of these options but no change. I am still unable to receive phone calls or texts 😞

[pkaraa]

@gouthro2021 are you able to access data ?

Re-seating of SIM after turning the phone off is the first thing I would try.

If everything worked before and it started happening today then there could be some network problem in the area. check other Telus/koodo/Public users if any.

[Anonymous]

@gouthro2021 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings

Spoiler

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and try manually selecting network "3G ONLY" or WCDMA only,

for android visit Here link ,

and do Rebooting your phone

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.