Incoming calls

[Lacrossemom2]

Just paid for my plan and my incoming calls aren’t working 

[computergeek541]

self solution removed

[Chalupa_Batman · Accepted solution]

Hi @Lacrossemom2 Try rebooting your phone. If that doesn't work, reach out to a CS Agent for assistance.

To contact a Customer Service Agent, please click on the following link. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

[Lacrossemom2]

I have been with public mobile for 2 years same number

[DwightMC]

The same thing happened to me. I hsd to create a Public Mobile service ticket. Public Mobilet directed Virgin Mobile to Port (release my number to them). To get the authorizing text from Virgin Mobile I had to put my old Virgin SIM back in to receive the text message. As soon as you get a text from your old cellphone provider...... reply only with... Yes

[Lacrossemom2]

No I didn’t 

[DennyCrane]

Did you just port a number in from another carrier? It sounds like the port isn't complete yet. Did you respond "yes" to the text that was sent to your old sim to authorize the port?