03-10-2019 05:34 PM - edited 01-05-2022 03:39 AM
Hi, My phone number (number deleted) I portend number from Chatr to Public Mobile on March 9, around 7.30 pm at The Mobile Store Whitby.
I am able to make outgoing calls but can not receive Text and Incoming calls. This is frustrating. I also did the factory reset of my phone but no luck. I am receiving text messages from Public Mobile only.
I visited The mobile shop but they are not able to help me and advised me to open a ticket in the community.
Can you check and let me know what is happening here.
Thanks
Edited by stonechucker to remove phone number.
03-18-2019 06:14 AM
Thank you all. Finally issue has been resolved
03-11-2019 03:32 PM
@deepatiwari wrote:I sent a few messages to Moderator yesterday before 7.30 and one today. There is no response. Is that a monitored inbox?
@deepatiwari you sent as a private message through the community, right? If so then yes, and try to be patient. It can take up to couple of days if they are backlogged at the moment. Requests are handled first-come-first-serve.
03-11-2019 11:04 AM
@slash407 Do you know how long moderator will take. No one from their team is responding to my message.
03-11-2019 11:02 AM
I sent a few messages to Moderator yesterday before 7.30 and one today. There is no response. Is that a monitored inbox?
03-10-2019 10:05 PM
Thanks for letting me know that this was the old template. My bad... couldn’t find the following one on my phone earlier. 😊
The following was what I used to help a friend that switched Friday. 😊
Need assistance with your account, activation, or service?
In your private message please include the following:
Don't know your PIN? Provide any three of the following:
When will they get back to you?:
03-10-2019 09:56 PM
Great of you to read up and find pieces of information to help others. Especially since your new. Good stuff. Welcome.
A couple things though with all that.
The first and last links don't work.
It's Moderator_Team not Mod_Team
They now reply with an online form to fill in either self-serve log in credentials or just phone number. All the other stuff is the old method now. They *may* ask for those things if someone can't remember either but that would be after contact.
03-10-2019 09:53 PM
You want to update your macro.The account holder verification process has changed: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-how-you-verify-that-you-re-t...
03-10-2019 09:41 PM
Welcome to public mobile. Ports can talk a day I forgot not more to be completed but if your port is stuck for some reason you need to contact public mobile support by private message here's the info.
Try calling your phone number to see if it goes to Chtr mailbox if you had one. Also, try calling another phone that has caller ID to see if your number shows up on display. If your number shows up, then I would say the porting process has started. You can follow the below instructions if you need more help. Best of luck! 😊
How can you get help with your account, activation, or service?
In your message please include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
How can I view my private messages between myself and a Community Moderator
03-10-2019 08:55 PM
@deepatiwari wrote:@RobertQc Tried everything and still no luck. I have activated my Chatr account again. Do I need to do anything to complete the number porting?
I didn't see this mentioned, but before having Public Mobile's moderators try again for you, I would give a phone call to Chatr customer service if you don't already have your Chatr account number.
03-10-2019 06:59 PM
Well, ask chatr your account status, if they tell you ported out, but your pubic mobile incoming call isnt working, its port failure, only public mobile can fix it. It is in their system. It just failed at some point in the whole automated process, need human to fix it.
It just happens once a while to all new comer. sometime the moderator reply slow, have to wait for it.
03-10-2019 06:58 PM
@deepatiwari wrote:@MoreYummy No I am not going back to Chatr. I ported my number before expiry. Since my account was expired I thought bringing back Chatr account may help.
@deepatiwari In the case the number port failed it will since during the porting process the account must be active. But like I said before it all depends on where the issue is. At the moment, you have all grounds covered by yourself, so the the moderator team will be able to fix it for sure.
03-10-2019 06:57 PM
@RobertQc you are a great help. Thank you
03-10-2019 06:56 PM
@MoreYummy No I am not going back to Chatr. I ported my number before expiry. Since my account was expired I thought bringing back Chatr account may help.
03-10-2019 06:56 PM
@deepatiwari wrote:@RobertQc I sent the message to the moderator. Any idea how long it will take them to answer?
I know it can be a little frustrating to wait but they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)
lately during those hours response time has been very good, couple hours from what I have been seeing lately but don't quote me on that.
03-10-2019 06:55 PM
@RobertQc I sent the message to the moderator. Any idea how long it will take them to answer?
03-10-2019 06:49 PM
So you are porting back to chatr?
Same procedure as port to public mobile, you can ask chatr how to port in to their service too.
03-10-2019 06:49 PM - edited 03-10-2019 06:49 PM
@deepatiwari wrote:@RobertQc Tried everything and still no luck. I have activated my Chatr account again. Do I need to do anything to complete the number porting?
Use this link to send a message to the moderator team and explain your issue. They will either fix the account issue or resubmit the port on your behalf.
03-10-2019 06:42 PM
@RobertQc Tried everything and still no luck. I have activated my Chatr account again. Do I need to do anything to complete the number porting?
03-10-2019 05:53 PM - edited 03-10-2019 05:54 PM
@deepatiwari wrote:Thanks, @RobertQc However my Chatr account is expired now. Yesterday was my last day with Chatr. So I cannot use Chat now. I was with Chatr for 4 years and now from the day one having difficulty with Public Mobile. It seems I took the wrong step. What are my options?
@deepatiwari Just a first hiccup, Log into your self serve (my account) CLICK HERE then click “Plan and Add-on” then click “Lost/Stolen Phone” and click “Suspend Service” and click the “logout” button near your name/account balance. Wait 10 minutes. Log back and do the exact same procedure except this time click reactivate service phone found, reboot your phone.
If that does not work message @CS_Agent them and they will get help
Hopefully the account expired due to non payment, and you can make another payment to reactivate it if you need to transfer the number.
It all might depend on the reason the account is no longer active, and the reason the current incomming call issue
03-10-2019 05:39 PM
Thanks, @RobertQc However my Chatr account is expired now. Yesterday was my last day with Chatr. So I cannot use Chat now. I was with Chatr for 4 years and now from the day one having difficulty with Public Mobile. It seems I took the wrong step. What are my options?
03-10-2019 05:36 PM - edited 03-10-2019 05:37 PM
@deepatiwari wrote:Hi, My phone number *******. I portend number from Chatr to Public Mobile on March 9, around 7.30 pm at The Mobile Store Whitby.
I am able to make outgoing calls but can not receive Text and Incoming calls. This is frustrating. I also did the factory reset of my phone but no luck. I am receiving text messages from Public Mobile only.
I visited The mobile shop but they are not able to help me and advised me to open a ticket in the community.
Can you check and let me know what is happening here.
Thanks
@deepatiwari Please don't post your phone number publically
You may have a stuck / failed port. It's been long enough I suggest sending a message to the moderator team. Click this to send them a message.
Try to your old sim from chatR for now. Once the actual porting process is complete the chatR will no longer work.
If the chatR sim is not working, then its another issue and still contact the mod team