Incoming calls going straight to voicemail

[jomonart]

I recently changed my public mobile phone plan, but the number is the same.  Now all incoming calls are going straight to voicemail. Tried to reset SIM, restart phone, same issue.

Any fix?

[dabr]

@jomonart   If you have another unlocked phone handy, insert the SIM card in that phone and reboot and back to your phone and reboot. 

[Timer]

@jomonart 

turn off phone take out SIM card tried in other device

and put it back SIM in your device,

[RossN · Accepted solution]

@jomonart hi you may have a provisionig issue since your plan change 

contact customer service.

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Yummy]

Can you make outgoing calls? SMS in/out working?

Maybe you are out of tower range or your area has connection issues?

Anybody close by has PM service so you can confirm is it outage or just you? Can you try your SIM in another phone?