01-30-2023 03:48 PM
I switched from Rogers to public mobile and it says my account is active with my phone number but I can’t receive calls. I have troubleshooted all I can. Any suggestions?
Solved! Go to Solution.
01-30-2023 03:54 PM - edited 01-30-2023 03:54 PM
hi @Tamatheson sound like it is a stuck port. There is a team you can talk and get a confirmation if porting completed, I will message you the number. Please check Community inbox
01-30-2023 03:50 PM - edited 01-30-2023 03:52 PM
@Tamatheson - did you respond with 90 minutes of activating your public mobile SIM Card with your Rogers SIM Card in your phone to approve the SMS text?
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.
Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.
edit, above and striked out, as @Handy1 sent you the number, so I will not.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
01-30-2023 03:49 PM
@Tamatheson Did you reply yes to confirmation text within the 90 min window or miss it I’ll send you port team number