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Incoming call charges

terrismj
Good Citizen / Bon Citoyen

Most answers say that incoming calls are charged against your minutes but the plan clearly states UNLIMITED INCOMING CALLS.   Can someone please clarify this.

8 REPLIES 8


@Timer wrote:

@terrismj 

tried rebooting device and ignore the message, it's automatically message by system,
in here not have Extra charge, when your plan service is not allowed you to do so then is not going through,

 

also if you make call not going through just add 1 in front of area code.


Rebooting the device can't possibly change what it reports for incoming in the Self Serve usage details. Also, the customer isn't asking about nor having difficulties making outgoing calls.  Adding 1 in fron the area code for outgoing calls sn't going to change how incoming call usage history is recorded on the account nor is it going to change if minutes are deducted.

Timer
Mayor / Maire

@terrismj 

tried rebooting device and ignore the message, it's automatically message by system,
in here not have Extra charge, when your plan service is not allowed you to do so then is not going through,

 

also if you make call not going through just add 1 in front of area code.


@benfatto wrote:

@Yummy  The $10, now $13, grandfathered plan still has limited minutes in & out. 


Thanks. I forgot to put word 'current'.

benfatto
Deputy Mayor / Adjoint au Maire

@Yummy  The $10, now $13, grandfathered plan still has limited minutes in & out. 

hTideGnow
Mayor / Maire

@terrismj wrote:

Most answers say that incoming calls are charged against your minutes but the plan clearly states UNLIMITED INCOMING CALLS.   Can someone please clarify this.


HI @terrismj   No, for all current plans, incoming calls DO NOT counted towards your outgoing mnutes

 

Lux
Great Citizen / Super Citoyen

You get unlimited incoming calls. Incoming calls will NOT count against your outgoing call minutes.

CountyDownIeUk
Mayor / Maire

Calls will be listed in your usage but not deducted from your 100 minutes, if your are on the $15 plan. 

Yummy
Mayor / Maire

EVERY Plan has Unlimited incoming calls.

$15 Plan has 100 minutes outgoing calls. All other plans have unlimited outgoing calls.

SMS domestic/international is unlimited for all Plans.

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