I would like to activate my number

[Warda]

I would like to activate my phone number but unfortunately, it’s been a while and now it’s not allowing me to go to my account or get a ticket. what should I do?

[darlicious]

@Warda 

I sent you a private message.

[Warda]

Ooh okay, thank you so much 

[Warda]

More than that 

[BKNS27 · Accepted solution]

@Warda 

Unfortunately if you haven’t kept up with payment 90 days or longer. Your account will be closed and SIM is dead.

How long ago was your account suspended?

You need to purchase a new SIM and pick a new number.

You can create a ticket by go to SIMon Chatbot on the bottom of page.

[darlicious]

@Warda 

Like 91 days? Or more than that?

[Warda]

Actually, it's been suspended for more than 90 days. Do I have another option to activate it?

[darlicious]

@Warda 

Your welcome. If you run into any issues we are here to help.

[Warda]

Thank you 🌹

[darlicious]

@Warda 

As long as you have not been suspended for 90 days then you can pay and reactivate your plan thru 611. See this post for how to do so...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...