Need help re routing my number

[taram123456]

Today I switched from Public Mobile to Freedom Mobile. It says I cannot switch the number because there is an issue with my Public Mobile account. I need my old number released immediately to Freedom from Public Mobile. Thanks

[HALIMACS · Accepted solution]

@taram123456 

If your Public Mobile account is suspended (inactive), you'll need to reactivate it in order to complete the port to the new provider.

Recommend reactivating on the cheapest plan - the $15.00 one.

Then, place your Public Mobile SIM card back in your device, and request that Freedom reinitiate the port request from Public Mobile.

[dust2dust]

Two things:

1. is this account still active?

2. Did you leave this sim in to confirm a text?

The rest is up to the new provider.