I was charged twice - 34.50$, requesting for refund

[thejonithan7]

Hello kind help, I was charged twice 34.50$ . I request send the money back to me. 

thank you 

thejo 

[ccdevmike]

I would keep it for next month! 

[Anonymous]

 @thejonithan7 

You wouldn't see the cents in your Available Funds so I'm guessing you pay 15% tax and you're seeing that on your payment card and you see $30 here.

Do you intend to keep the service for another month? Actual refunds take weeks so it could be after your next renewal.

[esjliv]

---

@thejonithan7 wrote:

Ya I paid twice by mistake and what should I do now ? 

---

You can leave it as is to go towards your next 30 days renewal OR request very kindly a refund if you choose to do so by contacting the moderators:

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

https://publicmobile.ca.ada.support/chat/

OR

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[popping]

---

@thejonithan7 wrote:

Ya I paid twice by mistake and what should I do now ? 

---

What is the amount of available fund on your account?

If less than $34.50, create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/

If you have $34.5 or more available fund, it is better to leave it in your account instead of asking for refund which will take over 30 days.

[thejonithan7]

Ya I paid twice by mistake and what should I do now ? 

[popping]

---

@thejonithan7 wrote:

Hello kind help, I was charged twice 34.50$ . I request send the money back to me. 

thank you 

thejo 

---

If both charges are pending on your CC online.  Wait a couple of days to determine the total charge by PM.

Login to your self-serve account.

If your available fund on your account is $34.50, PM left the second charge on your account which can be used for your next renewal date.

[Staliger]

@thejonithan7 Do you have the doubled amount in your Available Funds in self-service? PM is a prepaid provider. Therefore, there is no refund. But if you were billed twice by a mistake, you can create a ticked with moderators by clicking on ? on bottom left of the page and following directions. 

[esjliv]

Hello @thejonithan7 ,

Why not keep it for your next renewal? It will stay as a balance on your account.

Unless you really need the funds back this month.

Make sure first that it shows you have the extra funds you paid in your "Available Funds"?