I was a victim of a scam

[marimelare]

What should I do? I was a victim of a scam. A fraudulent website used to card number to make a purchase into public mobile. I was never a public mobile user and I didn’t make any purchase. Could you track that with my card number or name?

I am contacting my card that is already blocked and I also made a complaint into the Canadian Anti-Fraud Centre Fraud Reporting System.

[shaker]

Risks to mobile phones, especially smartphones and Bluetooth-enabled phones, are becoming increasingly common. Aside from the actual physical loss of your mobile phone, which could put personal information in the wrong hands, there are several ways your mobile phone can be compromised.

What are the risks?

• Viruses or worms can be spread through anything you download from the Internet via your phone, by text attachments (MMS, which means multimedia messaging service) and by Bluetooth transfers.
• Phishing by phone is another way cyber criminals scam you. They'll send a text or email with a phone number for you to call to verify account information. They may also call you directly and ask you to enter your account number before continuing.
• Trojan horses attached to app downloads can delete your files and record personal information you've entered (like a credit card number on an online shopping site). Do not install apps that seem to require an unusual amount of information from you.
• An unsecure wireless network can compromise your information, including your contact list, as well as give someone else use of your data plan. Using your 3G connection is a safer option.
• Mobile phones are small and can easily be stolen, potentially putting your stored usernames and passwords in the wrong hands.
• Prompts from companies you don't recognize may ask you to update, install or run software that could contain malicious software.
• Text messages sent to basic phones that contain malware can shut down or completely crash your mobile phone.
• Your mobile device could be cloned by clever criminals who copy the serial number to another phone and make fraudulent calls you're charged for.

Security risks to mobile devices are increasing. Of course, you don't have to stop using your mobile phone, but it's important to learn everything you can about mobile Internet security to stay protected.

Signs your mobile phone has been compromised

• You receive charges to your phone bill you don't recognize.
• There are emails and text messages in the sent folder that you didn't send
• The user interface has changed meaning the appearance of your phone or the way you perform functions has been altered.
• Stay Safe.

[shaker]

Using Wi-Fi on your mobile

A cellphone is a particularly convenient way to access the Internet through a Wi-Fi network, especially when you're without your laptop. But it can also be an open target if you don't take precautions or know the risks.

Here are a few things to ensure Wi-Fi security for your mobile device:

• Avoid connecting to unknown or non-password protected Wi-Fi networks, even if they are private. An unknown or unsecured Wi-Fi network is an open invitation for hackers, fraudsters and malware. These predators often lurk on public Wi-Fi networks constantly scanning for unsecured devices to infiltrate.
• You should only ever connect to a public Wi-Fi if you know and trust the network, and are confident it's secure and password protected. Using an untrusted and unsecured network could provide a gateway for total identity theft, or infecting the devices of your entire contact list.
• Turn off settings that automatically search for Wi-Fi networks.
• Be aware that fake or "evil twin" Wi-Fi hotspots are sometimes created in the same location as legitimate hotspots to specifically lure and attack unsuspecting mobile users. Always make sure you're on the correct network.
• Take Care.

[kselmak]

@marimelare 

This is what I would do

Call your credit card and get date and time of the transaction as well as transaction reference number.

 Contact moderators with the transaction information so they can go against that account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Is your credit card company crediting back the money?

[shaker]

If you regularly use your credit card online, and are getting these types of payments made on your card, you likely have some form of spyware installed on your computer that has obtained your credit card number.  I would highly suggest investing in some anti-virus software to protect against these types of malicious software.

Please Take Care.

[shaker]

Unless Public Mobile is responsible for your account being compromised not sure what you are expecting from them. Your best course of action is to talk to your bank and Credit Card provider to activate their fraud protection. Have your card turned off before any more charges occur. Odds are quite high that your system is infected with malware/spyware or you may have used public wifi which was infected.

Stay Safe.

[Triguy]

Contacting your credit card company was the right course of action.  They can investigate and maybe cancel charge.  They will cancel your credit card and issue a new one.

You may also want to contact Equifax and Trans Union to make sure your credit rating has not been impacted.

[Naepalm]

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@marimelare wrote:

What should I do? I was a victim of a scam. A fraudulent website used to card number to make a purchase into public mobile. I was never a public mobile user and I didn’t make any purchase. Could you track that with my card number or name?

I am contacting my card that is already blocked and I also made a complaint into the Canadian Anti-Fraud Centre Fraud Reporting System.

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You need to contact your credit card company and they can do the investigation. Contact the fraud dept of your credit card company. I would rest easy, because if it is fraud you will be able to get your money back or charges reversed there. is insurance for that. I had my credit card used for 8 thousand dollars in California 4 years ago. But they credited the money back instantly because they knew I was not in California...

Have a good day, and try to rest easy. 

[shaker]

Your Credit Card providers will reverse the charges.

Take Care.

[Dunkman]

@marimelare 

Sorry to hear about your troubles. 

It looks like that you did the appropriate actions so far.  You cancelled your card.  I don't think that Public mobile itself can help you investigate further.  Just continue to monitor all your credit card and maybe worth getting a credit check done by one of the credit monitoring companies, like Equifax.  

[gpixel]

@marimelare you need to message the moderators (customer rep) use this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437