I want to go back to Virgin

[ElainePage]

I have had 9 days of connection issues and cannot get texts from Public on my xxxxxxxxxxxxxxxxxxxxxx line.

I want to return to Virgin but I do not get the text notification to allow me to answer yes to the port

Please contact me to help with the porting out

[Rastin]

You should remove your number from here this is a public forum. 

Also just put in a ticket they can fix it. It's happening to all new accounts but you need to contact them.  Add you info to the ticket to speed things up. Name number email

[hTideGnow]

hi @ElainePage the text issue is fixable.  I suggest you to message agent and ask them to fix it first.  In case you really want to go, you still need to message them to approve the port out verbally as you cannot receive text 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[fixin1]

@ElainePage - Please contact CS_Agent for help to get SMS back to your account since provisioning may have failed:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. *  They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

They also can help port out.